Second Opinion First PLC ("Company," "we," "us," or "our") provides an educational review service for existing dental records, including X-rays, treatment plans, clinical notes, and photographs submitted by users. This service is strictly educational and informational in nature.
CRITICAL NOTICE: The reviews, opinions, summaries, video walkthroughs, and written materials provided by Second Opinion First PLC do NOT constitute the practice of dentistry, medicine, or any other licensed healthcare profession. Nothing provided through this service constitutes a diagnosis, prognosis, prescription, treatment recommendation, or professional dental or medical advice of any kind.
The educational reviews provided through this service are intended solely to help users understand their existing dental records and formulate questions to discuss with their treating dental provider. All clinical decisions, including whether to proceed with, modify, or decline any recommended treatment, must be made in consultation with a licensed dental professional who has physically examined the patient.
Users expressly acknowledge and agree that:
Use of this service does not create a dentist-patient relationship, physician-patient relationship, or any other professional healthcare relationship between you and Second Opinion First PLC, its members, affiliated reviewing dentists, or any other personnel.
No dentist-patient relationship is created at any point — not upon submission of your intake form, not upon payment, not upon receipt of your records by our reviewers, and not upon delivery of your educational review. The reviewing dentist is not your treating dentist and assumes no ongoing duty of care.
The duties and obligations arising from a dentist-patient relationship — including but not limited to duties of continued care, follow-up, referral, and emergency response — do not apply to this service or to any dental professional affiliated with Second Opinion First PLC in connection with reviews provided through this platform.
This service is currently available exclusively to residents of the State of Arizona, United States. By submitting an intake form, you represent and warrant that you are a current resident of Arizona.
You must be at least 18 years of age to use this service. If you are submitting records on behalf of a minor, you represent that you are the minor's parent or legal guardian and that you have authority to consent to this service on the minor's behalf.
Second Opinion First PLC makes no representation that this service is appropriate or lawful for use in jurisdictions outside of Arizona. Users who access this service from outside Arizona do so at their own risk and are solely responsible for compliance with applicable local laws.
By using this service, you represent, warrant, and agree that:
If the records submitted are of insufficient quality or quantity to support a meaningful educational review, Second Opinion First PLC will notify you and may, at its discretion, request additional records, provide a limited review, or offer a partial refund. We are not obligated to provide a full review when submitted records are inadequate.
Payment is required at the time of submission. All payments are processed through Stripe, a third-party payment processor. Second Opinion First PLC does not store your credit card information. By submitting payment, you agree to Stripe's Terms of Service and Privacy Policy in addition to these Terms.
Due to the nature of professional services, all payments are generally non-refundable once a review has been initiated. A review is considered initiated when your records are received and assigned to a reviewing dentist, which typically occurs within 24 hours of receipt.
Exceptions may be made at the sole discretion of Second Opinion First PLC in the following circumstances:
All refund requests must be submitted within 7 days of payment to [email protected]. Approved refunds will be processed to the original payment method within 5–10 business days.
Prices are as listed on the website at the time of purchase. Second Opinion First PLC reserves the right to change pricing at any time. Price changes will not affect purchases already completed.
All content on this website — including but not limited to text, graphics, logos, design, video reviews, written summaries, and educational materials — is the property of Second Opinion First PLC and is protected by applicable intellectual property laws.
The educational review materials provided to you are licensed for your personal, non-commercial use only. You may not reproduce, distribute, publish, sell, sublicense, or create derivative works from any review materials without the express written consent of Second Opinion First PLC.
You retain ownership of all dental records you submit. By submitting records, you grant Second Opinion First PLC a limited, non-exclusive license to use those records solely for the purpose of completing your educational review.
THIS SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SECOND OPINION FIRST PLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
Second Opinion First PLC does not warrant that:
The reviewing dentists affiliated with Second Opinion First PLC provide their educational opinions in good faith based on the records submitted. These opinions represent one professional perspective and should not be taken as the definitive clinical truth regarding your dental situation.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SECOND OPINION FIRST PLC, ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AFFILIATED REVIEWING DENTISTS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THIS SERVICE, INCLUDING BUT NOT LIMITED TO DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, LOSS OF DATA, OR MEDICAL OR DENTAL COSTS.
In no event shall Second Opinion First PLC's total liability to you for all claims arising out of or related to your use of this service exceed the total amount you paid to Second Opinion First PLC in the twelve (12) months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
You expressly agree that Second Opinion First PLC shall not be liable for any clinical decision you make in reliance on, or contrary to, any educational review provided through this service.
You agree to defend, indemnify, and hold harmless Second Opinion First PLC, its members, managers, affiliated reviewing dentists, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
THIS SERVICE IS NOT DESIGNED FOR DENTAL OR MEDICAL EMERGENCIES. If you are experiencing a dental emergency — including severe pain, swelling, bleeding, difficulty breathing or swallowing, or signs of infection — do not use this service. Call your dentist, go to an urgent care facility, or call 911 immediately. The 48-hour review turnaround makes this service entirely inappropriate for emergency situations.
Second Opinion First PLC expressly disclaims any responsibility for harm arising from a user's failure to seek emergency care.
These Terms of Service and any dispute arising out of or related to your use of this service shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.
Before initiating any formal dispute resolution process, you agree to contact Second Opinion First PLC at [email protected] and provide a written description of the dispute. Both parties agree to attempt to resolve the dispute informally for a period of thirty (30) days before pursuing formal proceedings.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or your use of this service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration shall take place in Maricopa County, Arizona.
You waive your right to participate in a class action lawsuit or class-wide arbitration. All claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class action.
Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights or disclosure of confidential information.
Second Opinion First PLC reserves the right to modify these Terms of Service at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of this service after any modification constitutes your acceptance of the updated Terms.
We encourage you to review these Terms periodically. If you do not agree to the modified Terms, you must discontinue use of the service.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
These Terms of Service, together with the Privacy Policy, constitute the entire agreement between you and Second Opinion First PLC with respect to your use of this service and supersede all prior agreements, representations, and understandings.
Second Opinion First PLC's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Second Opinion First PLC may freely assign these Terms.
Second Opinion First PLC shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, pandemics, government actions, or failures of third-party service providers.
For questions about these Terms of Service, please contact:
Second Opinion First PLC
State of Arizona
Email: [email protected]
Website: asecondopinionfirst.com
These Terms of Service were prepared for informational purposes. Second Opinion First PLC recommends consulting with a licensed attorney to ensure these terms are appropriate for your specific circumstances and remain compliant with current applicable law.